Shipping policy
At Orthogears, our priority is to deliver your purchases quickly and reliably using top-quality shipping services.
Shipping Time
Total Delivery Time = Processing Time + Shipping Time
Delivery Phases
- Processing Time: Includes order verification, assembly, and other pre-shipment steps. This varies based on your location and our efficiency.
- Shipping Time: Begins after processing and depends on your chosen shipping method and destination.
Note: Our order cutoff time is based on (GMT-08:00) Pacific Standard Time. Delivery times may be longer during busy seasons and promotions.
We use USPS, UPS, FedEx, and DHL. Estimated delivery time combines processing and shipping periods.
Estimated Delivery Timeframes
| Product Type | Estimated Processing Time | Estimated Shipping Time | Total Estimated Delivery Timeframe |
|---|---|---|---|
| All products | 1-3 days | 3-7 days | 4-10 business days |
We process orders Monday-Friday, excluding federal holidays, based on Eastern Standard Time.
Shipping Costs
Free Shipping On All Orders
Tracking Your Package
- You will receive a shipment confirmation email with a tracking number once your order ships.
- Track your package on our website.
- Carriers may take 5-7 business days to update tracking info. If no updates after 10 business days, contact support@orthogears.com
Shipping Delays
- If your order is not delivered within 45 calendar days, contact us at support@orthogears.com for a full refund.
- Report any unexpected delays, and we will assist you within 12 hours.
Undelivered Packages
- If tracking shows delivery but you cannot locate the package
- Check the delivery area thoroughly and contact the carrier.
- If the issue persists, email support@orthogears.com
Incorrect Addresses
- We cannot guarantee delivery to incomplete or incorrect addresses.
- Double-check your shipping details at checkout and notify support@orthogears.com immediately if there are any errors.
Duties & Taxes
- Customers are responsible for any duties, taxes, or fees imposed by the destination country.
- Orthogears is not liable for customs fees if the package is rejected by the recipient or if delivery fails after multiple attempts.
- We reserve the right to cancel orders at our discretion without a guaranteed refund.
For any questions about our shipping policies, please contact support@orthogears.com